Privacy Policy
Introduction
We are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this policy is to explain what we do with your personal data, how we protect it, how we comply with regulation and additional information about our website and service.
We collect the minimum amount of information about you for the sole purpose of providing you with information about our goods. We are committed to protecting your privacy that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.
Our privacy policy abides to applicable data protection legislation, including but not restricted to, the General Data Protection Regulation (GDPR). The GDPR is a new regulation from the EU that will apply in all EU member states from 25 May 2018 to protect customer data.
We do not share any of your personal data with any alternative sources. All data is collected is for internal use only.
Information/Data Collected
We may collect any or all of the information that you give us depending on the type of transaction you enter into or when you create an account with Ease Delivery. We also gather information based on your use of our website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. Data in relation to credit card payments is processed on a secure website linked to ours and they have their own privacy policy. We do not store debit or credit card details.
The data we collect from you includes
- Name
- Company Name
- Telephone number / Mobile Number
- Email address
- Customer Interest
Information/Data Use
We use the information collected primarily to process the task for which you visited the website. Data and information for our customers is used exclusively for tasks such as regular correspondence, billing and delivery information, marketing activities such as special offers, mailshot campaigns, up and coming wholesaling events, industry-related news and information about orders such as confirmation emails and receipts.
Data collected in the UK is held in accordance with the GDPR. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
If data is no longer necessary for our service or for your experience with our website, the data will be deleted. Data collected from inactive customers will be deleted from time to time. If you reject or fail to agree to this policy, your data will be removed within two years from the GDPR formal introduction date, 25th May 2018, or from the point of registration. If you have placed an order with us in the past, we are required to store details of that transaction and any other correspondence relating to the order for six years.
With regards to your order history and interests (information you provide to us at the point of registration), we use this data and information to help your experience with Ease Delivery and provide you with the products and information we believe you would like, and may market offers towards you based on this data.
We do provide your name/company name, telephone number, email address and delivery information to courier services. This is necessary to ensure the safe and proper delivery of orders. To find the respective privacy policies of the courier services we use, please visit their websites.
Any out-dated data or data that is no longer relevant will be deleted.
Cookies
Your Internet browser has the in-built facility for storing small files- “cookies” – that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, you will only be able to view products, and you will not be able to view prices, view/change your account information, view/change addresses, view orders, or add to/view the shopping cart.
To improve our website and service, we use Google Analytics provided by Google Inc, which records data from website users and activity on the website. Using your web browsers cookies, Google collects data and details of your use of our website and is stored by Google in the United States, who have their own privacy policy.
Data that we may use to improve our services collected by Google Analytics includes:
- Age
- Gender
- Language
- Location
- Customer Behaviour
- Technology
- Device
- Session Information
‘Right to be forgotten’ and accessing your data
If you wish to have you data deleted (or altered), you have the right to contact us at any time. By simply emailing us at care@easedelivery.com you can request for your details to be deleted. Before we can proceed ahead with your request, we may need to correspond over the phone to discuss your requirements and verify your identity, in the interest of the protection of your data. If you require your data that we hold, you have the right to request all the information we have, and can follow the same process to receive your data from us.
What happens to data if you reject or fail to agree to this policy?
If you reject or fail to agree to this policy, we will delete your data from our system. If you wish to use and order from our website again and your data has been deleted, you will have to reapply for a user account, and agree to this policy and our terms and conditions.
How do we store and protect your data
The security and protection of your data is paramount to Ease Delivery and we ensure all of your data is collected and stored in the safest manner possible. Your data is stored with cloud-based storage providers. Our website is SSL EV secured and all transactions are protected. The Ease Delivery website is monitored 24/7 to protect ourselves and our customers from any intruders or malware that could pose risks. <
Changes to this Policy
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
Contacting Us
If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at care@easedelivery.com You can also correct any factual errors in that information or require us to remove your details form any list under our control.
